In addition to the online shop, Descaler.co.uk also offers 2 alternative ordering methods: by email and telephone. This way you can always use the ordering method of your choice.

Order by telephone
1. Shop at the online shop for the products you would like to order.
2. Call  020 33223391 
3. Tell our employees which products you would like to order and how many,
not forgetting your name and address.
4. We will deliver the goods promptly, an invoice will be sent by email.

Order by email
1. Shop at the online shop for the products you would like to order.
2. Click on this link: email
3. Include in your email which products you would like to order and how many, not forgetting your name and address.
4. We will deliver the goods promptly, an invoice will be sent by email.

Prompt delivery

When you order before 4pm on a workday, your order will be despatched the same day.

You are allowed to check and/or view a product, if it turns out to be the wrong product you are allowed to return it within 365 days of taking delivery and either exchange it or ask for a refund or a similar product. The product should be returned to us in its original condition. That means, undamaged and unopened packaging. We cannot accept the return of a product that is not in its original condition and it will be sent back to the customer without the possibility to return it or receive a refund.

Inform us within 365 days of taking delivery by sending an email to our customer service in which you let us know that you are returning the order or part of the order and possibly the product you would like to receive instead. If you would like a refund, let us know. As soon as everything is fully received we will refund you within 14 days. Once the viewing period (365 days) has passed the purchase agreement will take effect. This is in addition to your statutory rights

The shipping of the return is at your own cost.